Understanding Your Warranty
At Windoor Retro Professionals, we take pride in our work and provide a 15-year workmanship warranty to ensure that all installations meet the highest industry standards. This warranty covers defects related to our craftsmanship, guaranteeing that installations are performed correctly and securely.
It is important to note that this workmanship warranty is non-transferable, meaning it applies only to the original homeowner and does not extend to subsequent owners if the property is sold. Additionally, this warranty does not cover normal wear and tear, acts of God (such as extreme weather events), or any damage resulting from external factors beyond our control.
Regarding product warranties, while most manufacturers offer a Limited Lifetime Warranty, not all do. The terms, conditions, and exclusions of these warranties are determined solely by the manufacturer. To ensure transparency, Windoor Retro Professionals will provide customers with the manufacturer’s warranty documentation before finalizing any agreements, allowing homeowners to review the coverage details before making a commitment. Our goal is to ensure that customers have a clear understanding of both the product warranties and the installation guarantees we provide.
What does the 15-year workmanship warranty cover?
Our 15-year workmanship warranty covers any defects in installation that may affect the performance of your windows and doors. This includes issues like improper sealing or alignment that could lead to leaks or drafts.Is the workmanship warranty transferable?
No, the 15-year workmanship warranty is non-transferable. It is designed to protect the original homeowner and does not extend to subsequent owners of the property.Do the manufacturers provide service warranties with their warranties?
Ah, the ol’ “Lifetime Warranty” promise—sweet words that somehow sound like forever and feel like peace of mind… until you need service and realize nobody’s picking up the phone.
Here’s the real deal:
Yes, many window manufacturers do offer service warranties along with their product warranties—but not all of them. Some cover parts only (like glass or frame), while others go the extra mile and cover labor or service calls for a limited time—or even lifetime in some rare cases.
Now here’s where it gets tricky:
Some window companies will present this manufacturer-backed service coverage as their own “lifetime service warranty,” which makes it sound like their installers will be showing up forever like the friendly neighborhood handyman. But in reality, they may just be banking on the manufacturer’s warranty to carry the weight—and quietly walking away once your check clears.
At Windoor Retro Professionals, we don’t play those games.
We’re 100% transparent about:
What the manufacturer covers
What we as the installer cover
How long each warranty lasts
And what’s not covered (because yes, there’s fine print—and we actually read it)
We’ll show you side-by-side warranty terms, break down the difference between product and service coverage, and help you choose the best window and warranty combo for your home. Whether it’s PGT, Eastern Architectural Systems, Simonton, CWS by Pella, or any of the major brands we install—we’ll give it to you straight.
No smoke. No mirrors. Just honest windows and doors—installed and warranted the right way.
How do I file a warranty claim?
To file a warranty claim, simply contact our customer service team with your installation details and any relevant documentation. We will guide you through the process to ensure your concerns are addressed.What if I have more questions?
If you have any further questions about our warranties or installation services, feel free to reach out to us. We're here to help you understand your coverage and ensure your satisfaction.
Your Peace of Mind
With our 15-year workmanship warranty and the assurance of manufacturer warranties, you can enjoy your new windows and doors with confidence. At Windoor Retro Professionals, we prioritize your satisfaction and the longevity of our installations.
